Staying connected
Assistance during financial hardship
We're here to help
We understand that at times our customers may face financial hardship and have difficulty paying their essential service accounts – electricity, natural gas, water and sewerage.
That's why ActewAGL, through the Staying Connnected program, can help get you back on track by:
- offering support and information on choosing a payment plan that suits your unique needs and situation
- providing practical tips and advice on reducing energy and water consumption
- offering referral to other agencies that provide assistance and support for those experiencing financial hardship.
While you are a part of the Staying Connected program we will ensure that your services are maintained and that you are formally protected from further debt recovery actions.
For more information, or access to our Staying Connected program, call 13 14 93.
Help from other organisations
There are other organisations that are able to help you stay connected.
-
ACT's Energy and Water Consumer Council (EWCC)
The EWCC provides assistance with ACT essential services account payment arrangements for electricity, natural gas and water.
Call 02 6207 7740
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NSW's Energy and Water Ombudsman's Office of NSW (EWON)
The EWON provides assistance with NSW essential services account payment arrangements for electricity, natural gas and water.
Call 1800 246 545
Financial counselling services
There are many organisations that offer financial counselling services in the ACT and NSW. The following organisations are independent of us and can be contacted in the White Pages.
- CARE Inc. Financial Counselling Service
Call 02 6257 1788
- The Salvation Army
Call 13 72 58
- St Vincent De Paul Society
Call 02 6282 2722
Your privacy is our priority
Our staff are experienced in treating matters of financial hardship with understanding and sensitivity and your privacy will remain our utmost concern.
All information will be kept confidential and in accordance with the privacy provisions of the Privacy Act 1988.