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Publications

For your convenience, a range of ActewAGL publications are available in HTML and/or PDF format (Acrobat Reader required).

Corporate and legal
Environment and safety
Electricity
Natural gas
Water and wastewater

Corporate and legal

Title	Format	Size
Annual Report 2007 - incorporating the sustainability report		5000k
Careers at ActewAGL		407k
ActewAGL Customer summary - your rights and obligations		286k
ActewAGL privacy policy
ActewAGL legal disclaimer
ActewAGL security statement
ActewAGL code of conduct		565k
Marketing code of conduct - external link

Environment and safety

Environment

Title	Format	Size
Environment management plan		3136k
Green News, Autumn 2008		444k
Green News archive
GreenChoice for your home		280k
GreenChoice for your business		119k

Safety

Title	Format	Size
Building near poles, pipes and wires		447k
Public safety - keeping our community safe		323k
Electrical safety tips		988k
Trees, electric wires and safety		374k
ACT natural gas safety tips brochure		444k

Electricity

Customers – Residential

ACT

Title	Format	Size
ActewAGL Customer summary - your rights and obligations		286k
Electricity schedule of charges (ACT)		375k
ACT electricity supply contract		2144k
Electricity supply standard customer contract		86k
Electricity connection standard customer contract		106k
Electricity network charges
ESAA: Customer Guide to Electricity Supply		1363k
Electrical safety tips		988k
Trees, electric wires and safety		374k
How to save energy in and around the home		675k
Marketing code of conduct - external link

Queanbeyan

Title	Format	Size
Electricity schedule of charges (Qbn)
NSW electricity and natural gas contract		129k
NSW electricity contract		422k
NSW electricity contract
Electrical safety tips		988k
How to save energy in and around the home		675k
Marketing code of conduct - external link
NSW Bundle Contract electricity schedule of charges		754k

NSW

Title	Format	Size
Electricity schedule of charges (NSW)
NSW electricity and natural gas contract		129k
NSW electricity contract		422k
NSW electricity contract
Electrical safety tips		988k
How to save energy in and around the home		675k
Marketing code of conduct - external link
NSW Bundle Contract electricity schedule of charges		754k

Customers – Business

Title	Format	Size
Business energy solutions - essential energy solutions for the property sector		92k

General

Title	Format	Size
Annual pricing report 2007/08		195k
Annual pricing report 2006/07		716k
Pricing strategy statement		342k
Proposed network asset - southern supply to the ACT		197k
Service and Installation rules		1081k
Service and Installation rules revision history - April 2007		54k
ACT Distribution Loss Factor methodology		7k
Electricity network cost allocation methodology		228k

Natural gas

Customers – Residential

ACT

Title	Format	Size
ActewAGL Customer summary - your rights and obligations		286k
ACT natural gas charges only		285k
ACT electricity and natural gas contract		423k
ACT gas connection and supply standard customer contract		115k
ACT natural gas safety tips brochure		444k
How to save energy in and around the home		675k
Marketing code of conduct - external link

Queanbeyan

Title	Format	Size
NSW natural gas customer charter		160k
Queanbeyan natural gas charges		142k
NSW electricity and natural gas contract		129k
NSW natural gas contract		129k
NSW natural gas safety tips brochure		538k
How to save energy in and around the home		675k
Marketing code of conduct - external link

NSW

Title	Format	Size
NSW natural gas customer charter		160k
NSW natural gas charges for Shoalhaven		141k
NSW natural gas charges for Boorowa, Goulburn, Young and Yass		143k
NSW electricity and natural gas contract		129k
NSW natural gas contract		129k
NSW natural gas safety tips brochure		538k
How to save energy in and around the home		675k
Marketing code of conduct - external link

Customers – Business

Title	Format	Size
Business energy solutions - essential energy solutions for the property sector		92k

General

Title	Format	Size
Access arrangement for ActewAGL Distribution system in ACT, Queanbeyan and Yarrowlumla		300k
Access arrangement information for ActewAGL Distribution system in ACT, Queanbeyan and Yarrowlumla		200k

Water and wastewater

Customers – Residential

Title	Format	Size
ActewAGL Customer summary - your rights and obligations		286k
ACT water and wastewater charges		398k
Schedule of charges for water and sewer main connections		66k
ACT water and sewerage services connection and supply standard customer contract		109k
Sewer blockages and surcharge		428k
ActewAGL water and sewerage service and installation rules		973k
Domestic meter installation		222k
What you can do to save water in the home and garden		1238k
Marketing code of conduct - external link

General

Title	Format	Size
Water Supply and Sewerage Standards
Annual drinking water quality report		1553k
Trade waste guidelines - these guidelines outline under what circumstances ACTEW will permit the discharge of liquid waste into the sewerage network
Rates for reimbursement of sewer drainage repair claims by ActewAGL		173k
Sewer simplified 'tie excavation' reimbursement		66k

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