Direct debit service agreement

Payments

• If you choose the:
  • Full Pay option, the amount on your ActewAGL account will be automatically deducted from your nominated savings/cheque or credit card account on the payment date stated on the ActewAGL account
  • Even Pay option, ActewAGL will average out your payments for the year
  • Budget Pay option, you set the amount you want to pay by direct debit and you pay the difference on the payment date stated on the ActewAGL account.
• If the direct debit payment date is not a business day, ActewAGL will draw the funds on the next business day.

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Your rights

• ActewAGL will give you at least 14 days' notice in writing if there are any changes to the terms of the agreement, unless otherwise agreed.
• All information you give ActewAGL about your savings/cheque or credit card accounts will be kept in the strictest confidence between your bank, building society or credit union and ActewAGL. ActewAGL will not pass the information on to anyone else.
• If you wish to alter, defer or cancel your direct debit at any time, you must notify ActewAGL at least five business days before the date the direct debit deduction is due to be made so the necessary changes can be arranged.
  ActewAGL will not draw from your account until the agreed new direct debit deduction date.
• A direct debit application remains in force until it is cancelled.
• If you believe ActewAGL has drawn on your account incorrectly, please contact ActewAGL on 13 14 93 so the matter can be resolved. ActewAGL will make every attempt to resolve the dispute within five business days.

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Your obligations

• Direct debit may not be available on all types of savings/cheque or credit card accounts, so you should check with your bank, building society or credit union before completing the direct debit application.
• Once you have agreed to use direct debit for payment of your ActewAGL account(s) you must have sufficient funds in your nominated savings/cheque or credit card account on the direct debit deduction date to cover the amount shown on your ActewAGL account, or to cover your agreed payment deduction. If there are insufficient funds in your account on the direct debit deduction date, your bank, building society or credit union may charge a fee that you will be obliged to pay.
• If your bank, building society or credit union rejects the deduction you may incur an ActewAGL charge to cover administration costs and your direct debit arrangements may be cancelled without further notice.
• If you change your direct debit account* you will need to complete a new direct debit application. Please contact ActewAGL on 13 14 93 for a direct debit application to be mailed to you.

* Your "direct debit account" is the savings/cheque account or credit card account you want your payment(s) deducted from.

For further advice on direct debit with ActewAGL call 13 14 93.

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