Finalising your account

Moving out? Moving in?

ActewAGL and TransACT can help you reorganise all your essential home services in one easy step if you are moving within the ACT or even moving interstate.

Move your essential services, online
One Call Connects All – call 13 12 93.

Note
Depending on your new location and your requirements, we will endeavour to provide your services on the date you requested.

Learn more about moving house with ActewAGL and TransACT.

Disconnection

Moving out of town?

To finalise your account, you’ll need to request a final electricity and/or natural gas meter reading online.

To complete these forms you will need

to notify us 3 working days in advance
your account details
your natural gas meter reading (if applicable).

To finalise your account over the phone, call 13 12 93.

New connection

You might be connecting your essential services for the first time, or changing suppliers.

Learn how to get connected to ActewAGL and TransACT services.

Have a comment?

Let us know how we can improve – submit your feedback online.
Learn more about ActewAGL’s complaint handling procedure.

Need some answers?

Why not browse our Frequently Asked Questions.