Connections, disconnections and moving premises
Misconceptions about connections and disconnections
The term 'disconnection' is often used to describe the closing of an energy account. However, this isn't a wholly accurate description.
When closing your ActewAGL electricity and/or natural gas account, a final meter reading is taken on the date requested. Your account is then closed as of this date.
To ensure a quick and easy transition for the next energy account holder, services to the premises are sometimes left connected after account finalisation. New account holders are only billed from the date their connection is activated.
How do I request a final reading for my electricity account?
Complete and submit this application form if you require a final reading of electricity.
How do I request a final reading for my natural gas account?
Complete and submit this application form if you would like to close your natural gas account. An ActewAGL representative will contact you to confirm your request. Note: If you require disconnection of your meter phone 131 886.
I'm moving house. Is there an easy way for me to 'disconnect' my services from my previous premises and 'connect' them in my new home?
You can either contact our One Call Connects All customer service team on 13 12 93, or arrange to 'connect' or 'disconnect' your services online.
Application fees apply for the Customer Connection Services and Supply of Electricity.
View our Moving Home section for more information.
What do I need to do if I am buying a new home?
If you are buying a new home you may need to make a request for:
- Charges — solicitor's request for charges information
- Special meter reading — for solicitors to request a special reading of a water meter and a certificate.