Your account — frequently asked questions

What payment options does ActewAGL offer?

To help you manage your account ActewAGL offers a wide range of payment options. Please refer to the 'Pay your account' option on our website.

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I have an account enquiry

If you have an enquiry about your account please submit this enquiry form to ActewAGL and we will respond as promptly as possible.

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I am having trouble understanding my account

To help you understand your account please refer to the 'Understanding your account' option on our website.

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What are my rights?

As an ActewAGL customer you may be on one of our transitional franchise tariff plans, you may have signed a fixed term agreement for one or a number of our services and/or we provide you with water and wastewater services. For more information please refer to 'Your rights' option on our website.

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Am I eligible for a rebate?

The rebate scheme is funded by the respective state and territory governments (the Australian Capital Territory and New South Wales Governments), which also set the criteria for eligibility. ActewAGL administers the rebate scheme for our customers on behalf of the respective governments.

ActewAGL customers who hold a current pension concession card, health care card or Veterans' Affairs card or are dependent on life support equipment may be eligible for to receive a rebate for water/sewerage and/or electricity/natural gas expenditure.

To see if you are eligible for a rebate or for more information please refer to our 'Rebate' option on our website.

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