Compliments and complaints

At ActewAGL we value our customers and appreciate their feedback.

We want to hear from you if you have received exceptional service or if you have comments or suggestions as to how we can improve our service and products.

Your contact officers to deal with feedback are as follows:

Water, sewerage and miscellaneous feedback

Regarding pipes, bursts, surcharges, entry to land, site restoration and other feedback related to water or sewerage networks. Or if you are uncertain where to direct your feedback.
Contact: Lucinda
Phone: 6242 1193
Fax: 6242 1459

Should you have concerns regarding the quality of water supplied to your property please contact our Faults and Emergencies team on 13 11 93.

If your concern relates to the current ACT water restrictions please contact the ACTEW Corporation Water Conservation Office on 6248 3131. For further information regarding the restrictions visit the ACTEW Corporation website.

Electricity or gas networks

Regarding wires, poles, gas pipes, supply outages, entry to land, site restoration and other feedback related to electricity or gas networks
Contact: Damien
Phone: 6293 5861
Fax: 6293 5748

Retail electricity and gas

Regarding electricity and gas accounts, marketing, sales calls and related feedback
Contact: Customer Liaison
Phone: 6248 3519
Fax: 6248 3865

Or mail any feedback to Customer Liaison, GPO Box 366, Canberra City, ACT, 2601

You can review our complaints handling procedure online.

Nominate an employee for an award

ActewAGL and TransACT believe in recognising and rewarding outstanding performance within the organisation.

That’s why we want to hear from you if you’ve had dealings with individuals or teams who have gone above and beyond their duty to deliver exceptional customer service or taken initiative towards improving the wellbeing of the community.

Learn more about Shooting Stars, our internal awards program.

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