Our business

Introducing who we are, what we do and how we go about it

ActewAGL was set up in October 2000 when the Australian Gas Light Company (AGL), and ACTEW Corporation, an ACT Government owned enterprise, entered into Australia's first utility joint venture. Following October 2006 business dealings between AGL and Alinta, ownership of ActewAGL's retail arm was shared equally between AGL Energy and ACTEW Corporation and ownership of ActewAGL's distribution arm was shared equally between Alinta and ACTEW Corporation. Further changes to the distribution partnership occurred when a consortium including Singapore Power purchased Alinta in 2007. The distribution partnership is now owned equally by Singapore Power and ACTEW Corporation. Alinta was subsequently renamed Jemena and is a subsidiary company of Singapore Power.

ActewAGL is Australia's first multi-utility to offer electricity, natural gas, water and wastewater services under one roof.

In February 2004 ActewAGL entered into a management agreement with TransACT Capital Communications Pty Ltd. This means that ActewAGL now manages the day-to-day operations of TransACT.

The TransACT network provides access to full telecommunication services. It offers telephony, high speed data and video services from a number of providers to residential, business and government customers in the ACT.

We offer you the convenience of dealing with one provider for almost all of your lifestyle needs. We offer electricity and natural gas at competitive prices, dependable internet access, and through our partnership with TransACT Communications we can also offer you attractive local, national and international telephone call rates as well as high-speed broadband, subscription TV and mobile phone services.

Our customers have access to:

• top quality customer service
• flexible payment options, including direct debit
• our award-winning website where you can manage your accounts by registering for epayplus
• customer rewards with our ActewAGL Essentials magazine, packed with special offers and up-to-date news
• Greenchoice – save the environment and help us purchase more electricity from renewable sources, such as hydro, wind and biomass, rather than from fossil-fuel sources.

Our vision is clear – to connect with our customers. Our mission is to ensure that the best interests of our customers, owners and staff are considered in everything we do.