What the carbon repeal means for our customers

Now that the carbon price has been repealed we want to keep our customers up-to-date on what this means.

ACT electricity customers

  • Effective from 1 July 2014, ACT electricity customers will have their electricity consumption rate reduced by 2.7764 cents per kWh (GST inclusive)*. For a typical residential customer who uses 8,000 kWh per year, this will mean electricity bills will decrease by around $222 (GST inclusive) per annum.
  • This price reduction (backdated to 1 July 2014) will be applied to all customer bills issued from 1 August 2014. 
  • Customers who have already received a bill between 1 July and 31 July 2014 will have a new bill issued based on the new carbon exclusive prices. If the original bill was paid, customers will get a credit for the difference.
  • Customers who have already paid their bill that was received between 1 July and 31 July 2014 will receive a credit for the carbon amount which will appear on their next bill.
  • Customers who are issued bills from 1 August 2014 will see two line items on their bill, one indicating the carbon inclusive price up until 30 June, and another line showing carbon exclusive prices from 1 July 2014.

ACT natural gas customers

  • Effective from 1 July 2014, ACT natural gas customers will have their gas consumption rate reduced by around .2068 cents per MJ (GST inclusive)*. For a typical residential customer who uses 47,500 MJ of gas per year, this will mean gas bills will decrease by around $98 (GST inclusive) per annum.
  • We currently anticipate that this price reduction (backdated to 1 July 2014) will be applied to all customer bills issued from September 2014.
  • Customers who received and paid a bill between 1 July and September 2014 will have a credit for the carbon price appear on their next bill, with the price reduction backdated to 1 July 2014.
  • Customers who receive their bills after prices are updated will only see the carbon exclusive prices on their bills. So from 1 July 2014, these customers will not have been charged the carbon price.

ActewAGL NSW customers

  • We’re still working through the changes to NSW prices and will provide more information as soon as we can. However, we will pass on price reductions in accordance with the carbon repeal legislation, with the changes backdated to 1 July 2014.
  • ActewAGL is still determining the exact impact on prices and the timing at which the price adjustments will appear on bills. 

*GST exclusive prices are:  for electricity - 2.514¢ kWh; gas – 0.188¢MJ

ActewAGL Retail Substantiation Statement as required under section 60FD of the Competition and Consumer Act 2010. This statement was submitted to the ACCC on 18 August 2014.