Pricing frequently asked questions

Below are frequently asked questions regarding pricing

Electricity

Why are prices changing?

In June 2016 the Independent Competition and Regulatory Commission (ICRC) released its final decision on the change in ActewAGL Retail’s average electricity prices for 2016-17. This decision is in accordance with the ICRC’s price determination for regulated retail electricity prices for the period 1 July 2014 to 30 June 2017. The ICRC’s decision is a price increase of 6% on average on 1 July 2016. This change is primarily due to an increase in costs incurred by ActewAGL for the purchase of wholesale energy and compliance with the Australian Government’s Renewable Energy Target scheme.

Who will be affected by the price change?

The price change applies to all ActewAGL customers who are supplied with electricity under our ACT standard retail contract as per the relevant pricing brochures.

The price change also applies to all ActewAGL ACT customers supplied under a market retail contract for electricity, including customers on 'Bundle' or 'Energy Rewards' contracts.

All customers will receive a message on their bill notifying them of the price change.

Standard Retail contracts

ActewAGL’s electricity charges for customers on the standard retail contract in the ACT are regulated by the ICRC. ActewAGL sets prices for each of its tariffs based on the ICRC’s decision for 2016-17.

How much more will I have to pay?

Electricity charges

Home plan

A customer on the Home plan who uses 8,000 kilowatt hours (kWh) per annum will pay about $100 per annum (including GST) more than in 2015-16, which is an increase of 6% on their electricity bill.

Home Saver plan

A customer on the Home Saver plan who uses 10,000 kWh per annum will pay about $115 per annum (including GST) more than in 2015-16, which is an increase of 6% on their electricity bill.

Home Saver+ plan

A customer on the Home Saver+ plan who uses 14,000 kWh per annum will pay about $181 per annum (including GST) more than in 2015-16, which is increase of 7.4% on their electricity bill.

Home time-of-use plan

The average customer on the Home time-of-use plan who uses 5,000 kWh per annum and has an average load profile will pay about $76 more per annum (including GST) than in 2015-16, which is an increase of 6.8% on their electricity bill.

Business plan

A customer on the Business plan who uses 30,000 kWh per annum will pay an average 5.3% more on their electricity bill.

Business Incentive plan  

A customer on the Business Incentive plan who uses 30,000 kWh per annum and has an average load profile will receive an average increase of 4.9% on their annual electricity bill.

How has ActewAGL calculated this price change for 2016-17?

ActewAGL’s Retail electricity prices for 2016-17 are based on the Independent Competition and Regulatory Commission’s (ICRC) Final Decision for regulated retail electricity prices for the period 1 July 2014 to 30 June 2017.

The decision incorporates the increase in costs incurred by ActewAGL for the purchase of wholesale energy and compliance with the Australian Government’s Renewable Energy Target scheme.

What is the Home time-of-use plan?

All new and replacement meters installed in ACT residences since March 2007 are recording consumption at Peak, Shoulder and Residential Off-peak times. Peak times are 7.00am to 9.00am and 5.00pm to 8.00pm daily, Shoulder times are 9.00am to 5.00pm and 8.00pm to 10.00pm daily and Residential Off-peak times are all other times. These are Australian Eastern Standard Times and are not adjusted for Daylight Saving.

The Home time-of-use plan offers customers with these meters different energy rates for these times. If a residential customer with a load of 7,000 kWh moves to this tariff and has an average mix of Peak, Shoulder and Residential Off-peak energy, their bill would be about 1.3% cheaper than the standard Home plan. If they are able to shift load from Peak times to Shoulder and Residential Off-peak times, they can further reduce their energy bills. For example, the cost of electricity to run washing machines and dishwashers at Residential Off-peak times is 51% lower than the cost of electricity to run them in Peak times.

Can I have off-peak hot water on the Home time-of-use plan?

Yes, customers on the Home time-of-use plan have the option of the Off-peak night plan (‘Off-Peak 1’) and/or the Off-peak day & night plan (‘Off-Peak Saver’).

How can I get a new meter to enable me to use the Home time-of-use plan?
If a customer does not already have an interval meter installed, they can request a new meter at our ActewAGL Assist Stores or by calling 13 14 93. Once the new meter has been installed customers can call us on 13 14 93 to request the Home time-of-use plan.

Has the rate for my renewable energy generation changed?

Refer to our website Renewable Energy Generation for details on rates offered by ActewAGL under the various renewable energy generation schemes.

Have any miscellaneous charges changed?

Customers requesting a cheque refund will now be charged a “cheque refund administration charge” of $15.00 (including GST).

The previously charged Refund Fee of $30.00 (including GST) has now been abolished.

Will my energy concession/health care rebate increase accordingly?

The ACT Government concessions remain the same for the financial year 2016-171 ie. no change in rates.

The annual maximum amount for energy concession and health care rebates from 1 July 2016 is $426.46 (GST exclusive). This equates to a daily rate of:

  • $2.02438 (GST exclusive) in winter (1 Jun - 31 Oct)
  • 55.061 cents (GST exclusive) in summer (1 Nov - 31 May)

Life support rebates for 2015-16 is $121.87 pa2.

All rebates will appear on your electricity bill as a separate line item under the heading of “other amounts”.

Where can I view all charges and when?

ActewAGL’s ACT prices are effective from 1 July 2016 and can be viewed online at actewagl.com.au/prices

Pricing brochures are also available at ActewAGL Assist stores and outlets or by calling 13 14 93.

 

1 http://www.assistance.act.gov.au/adult/utilities/energy_concession 
2 http://www.assistance.act.gov.au/adult/utilities/life_support_rebate  

 

Natural gas

How has ActewAGL calculated the prices for 2016-17?

On 1 July 2016 ActewAGL Retail decreased its natural gas retail prices in the ACT by 6.7 % on average. The price reduction includes a full pass through of gas network cost reductions as per the Australian Energy Regulator’s decision on 26 May 2016.

For an ACT customer who uses 43 GJ per annum on the Home Gas Plan this will mean a decrease of about $1.97 per week on their total gas bill. A typical gas bill is made up of about 30% network costs for the safe and reliable delivery of natural gas. The remaining 70% is the retail cost, which includes the purchase of wholesale gas.

For NSW prices, the Independent Pricing and Regulatory Tribunal (IPART) approved a decrease to ActewAGL’s Queanbeyan residential natural gas retail prices from 1 July 2016 by 7.5% on average, predominantly due to reduced network charges. In the Capital and Shoalhaven regions, natural gas retail prices for residential customers have remained relatively steady with very small changes outlined below.

Who will be affected by the price changes?

The price changes apply to all ActewAGL ACT and NSW customers supplied under a standard retail contract for natural gas.

The price changes also apply to all ActewAGL ACT and NSW customers supplied under a market retail contract for natural gas, including customers on 'Bundle' or 'Energy Rewards' contracts.

How much extra or less will I have to pay?

For ACT customers:

On 1 July 2016, bills for an ACT residential customer who uses 43 GJ per annum on the Home plan will decrease by approximately $1.97 (GST inclusive) per week.

For NSW customers:

On 1 July 2016, bills for residential customers in the Queanbeyan and Bungendore region who use 45 GJ per annum on the Home Gas plan increased by approximately $2.05 (GST inclusive) per week. 

For Capital Region residential customers, who use 36 GJ per annum on the Home Gas Plan, prices decreased by approximately $0.09 (GST inclusive) per week. 

For Shoalhaven region residential customers, who use 15 GJ per annum on the Home Gas Plan, prices increased by approximately $0.02 (GST inclusive) per week. 

Who determines gas prices?

In the ACT retail natural gas pricing is not regulated, and ActewAGL reviews its charges from time to time to ensure it recovers its costs of supplying natural gas to customers.

For NSW prices, ActewAGL Retail and the Independent Pricing and Regulatory Tribunal (IPART) have a Voluntary Pricing Arrangement (VPA), which sets out the pricing arrangements for regulated gas prices, to apply in NSW for the period 1 July 2016 to 30 June 2017.

Where can I view all charges and when?

ActewAGL Retail's natural gas retail prices are effective from 1 July 2016 and can be viewed online at actewagl.com.au/prices

Pricing brochures are also available at ActewAGL Assist stores and outlets or by calling 13 14 93.