Terms and conditions

  • The is offer is made under the ACT Government’s Energy Efficiency Improvement Scheme and is only available to ACT residents upgrade an existing natural gas ducted system and ductwork with a new 6-star high efficiency ducted natural gas system in conjunction with the installation of eligible ductwork (the Offer).
  • *A rebate will be applied at the time of sale to the value of $2,000 for non-concession card holders and $3,000 for concession card holders. All amounts are GST inclusive.
  • To be an eligible for a $3,000 rebate, the concession card holder needs to reside at the installation address and must present one of the following eligible concession cards:
    • Government Energy Concession Card; or
    • Commonwealth Health Care Card; or
    • Commonwealth Pension Concession Card; or
    • War Widows Repatriation Card; or
    • Department of Veterans Affairs Pension Card; or
    • Department of Veterans Affairs TPI Card (gold); or
    • Department of Veterans Affairs Repatriation Health Card (gold).
  • Copy of the concession card to be provided when claiming the Concession Rebate showing the residential address matches that of the installation address.
  • Eligible ducted gas heaters must be rated at 6-stars and have a rated manufactures rated output capacity between 18.1kW to 35 kW and eligible ductwork must be rated with a R-value of 1.5 and all eligible products meeting these criteria must be listed on the Victoria Energy Efficiency Target (VEET) Scheme approved products.
  • This offer is only available from the ActewAGL Energy Shop, 100 Gladstone Street Fyshwick (approved gas specialist). Licenced independent contractors perform installations.
  • Offer maybe withdrawn without notice.
  • Offer is not available for government projects, new homes, commercial projects or property developments.
  • Offer is not available to new residential premises where;
    • the building approval for the construction of the residence is issued after 1 January 2011, under the building Act 2004;
    • no certificate of occupancy for the respective dwelling has been issued;
    • the premises has never been occupied.
  • Offer is not available at properties that are listed on the Asbestos Response Taskforce’s list of affected properties.
  • Once the approved gas specialist has installed the natural gas ducted system, the home owner is required to complete and sign an Activity Record Form (ARF) with the details of the product and installer licenses.
  • Attendance is required by the purchaser for a post installation inspection and customer handover. A person under the age of 18 must be accompanied by an adult at all times when the approved specialist is at the property.
  • ActewAGL collects personal information in order to conduct the Offer and may, for this purpose, disclose such information to third parties, including but not limited to agents, contractors, service providers and reward suppliers.
  • ^Annual running costs/savings based on Sustainability Victoria’s running costs/savings for a 2-star 160m2 sized house in a cold climate adjusted for Canberra’s climate and ACT 2016/17 gas tariff of 2.6433 c/MJ, assuming that the thermostat is set between 18 - 20 degrees Celsius. Actual costs for your house will depend on the area heated, how long you run the heating for, your thermostat setting and how well your house is insulated.
  • #Interest-free appliance payment plan is available on selected products only and subject to a minimum one third deposit to approved applicants. Full terms and conditions.
  • ActewAGL is bound by the Australian Privacy Principles in the Privacy Act 1988 (Cth). The full privacy policy can be viewed at www.actewagl.com.au/privacy.
  • ActewAGL Retail ABN 46 221 314 841 a partnership of Icon Retail Investments Ltd ABN 23 074 371 207 and AGL ACT Retail Investments Pty Ltd ABN 53 093 631 586 of ActewAGL House, 40 Bunda Street Canberra ACT 2600.