Natural gas safety tips
Natural gas is a reliable source of energy but care still needs to be taken when handling it. We've got some useful tips that will help keep you safe when you're using natural gas.
Natural gas appliances that are appropriately certified, installed and regularly maintained will provide safe and efficient use for many years to come.
Always ensure the appliance you choose is approved by an Australian certifier, such as the Australian Gas Association (AGA), and made by a well-known manufacturer. Check for warranty agreements and look for built-in safety features such as:
All appliances should be installed according to the Gas Installation Code — AS5601–2004.
Our natural gas is produced, piped and delivered using rigorous environmental and safety standards. The safety and integrity of a customer's natural gas installation (beyond the meter) is the responsibility of the customer. You must:
Natural gas appliances, such as hot water systems or heaters should be checked and maintained annually by qualified gas appliance service personnel. Annual service checks in accordance with the manufacturer's guidelines are necessary as a safety precaution and to ensure appliances are working in peak condition.
Hot water breakdown
If your natural gas hot water goes off check to see if your other gas appliances are working.
If they are working do the following:
What to do if you are concerned about the condition of your natural gas appliance
Below are some tips you should follow when you are near or operating natural gas appliances.
Natural gas has no odour. To help you detect the presence of gas, a strong odorant that smells like rotten eggs is added.
If you smell this odour inside:
If you smell gas outside:
In the event of an emergency, such as a gas leak or bushfire, turn off your natural gas supply by turning the yellow valve lever on your meter so it runs perpendicular to the pipe. (see image below)
Natural gas meter pictured above shows the valve in both the opened and closed position
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