Bushfire safety

Bushfires can pose a significant risk to life and property in our local community. People living on the ACT’s urban fringe and in rural areas are at a higher risk.

The bushfire season typically begins in spring and runs through the summer months.

Fires can start from many things, including fallen powerlines, trees touching powerlines or damaged assets that have exposed electrical wires.

You can do your bit to help us keep you safe by preparing your property and keeping an eye out for bushfire hazards.

  • Stay clear of fallen or low powerlines and anything touching them. Report them to our emergency and faults call centre on 13 10 93.
  • Make sure trees on your property are at least 1.5 metres clear of powerlines. For safety reasons, an ActewAGL-accredited tree surgeon must be used to trim trees that are in close proximity to powerlines.
  • Tell us if you see damaged or vandalised electrical equipment such as substations, mini pillars or poles by calling 13 10 93.
  • Check for total fire bans, weather warnings and fire danger ratings at esa.act.gov.au for the ACT or rfs.nsw.gov.au for NSW.
  • Keep an eye out for vegetation that is overhanging powerlines in parks and reserves that have a high fire danger and let us know about it.

ActewAGL’s 24-hour emergencies and faults

13 10 93 – electricity

13 19 09 - gas

If you see a fire or sparking call 000 immediately.

For more detailed information about bushfires, fire danger ratings and how to prepare your home for bushfire season and what to do if a bushfire threatens your home, as well as more information about storms and floods, visit:

Preparing our network

ActewAGL owns and operates the electricity network in the ACT. It is our responsibility to ensure that our assets are responsibly managed to mitigate the risk of bushfires. Our crews work hard to prepare the ACT’s electricity network for the bushfire season through our Bushfire Mitigation program.

ActewAGL’s bushfire mitigation program includes inspections of the electricity network as part of an ongoing Vegetation Management program, where all areas of the ActewAGL network are inspected once every three years. In addition, we conduct annual inspections in bushfire prone areas, which makes up approximately 15 per cent of our electricity network.

One of the ways we carry out these inspections is through aerial audits of our overhead powerlines. These helicopter patrols form a significant part of our bushfire prevention program, as trees and vegetation growing too close to powerlines can cause blackouts and create safety hazards such as grassfires and bushfires. The patrol flies at approximately 800 to 1,000 feet to identify areas where vegetation is encroaching on overhead powerlines.

Our bushfire mitigation program is also informed by the community. We ask that you stay vigilant all year round and report electricity network bushfire hazards. This includes damaged or vandalised equipment such as poles, wires or open substation doors. Vegetation overhanging powerlines in parks and reserves that have a high fire danger should also be reported.

If you want to find out more about bushfire mitigation and energy networks across Australia, visit the Energy Networks Australia website.