Process guides for connections and development

Information about connection and development processes are listed below. If you have any further questions or cannot locate the information you are looking for, please contact our technical advice line on 6248 3555 (Monday to Friday, 8.30am to 5.30pm).

Solar detailed step by step guide for installers/electricians

Documents

These are the steps taken during the selection and installation of your customer's solar product.

Step 1 - Select / design a solar system

Select or design a Solar system to meet your customer's requirements.

Step 2 - Check if development and/or building approval is required from ACTPLA

Some PV installations may require development or building approval from ACTPLA. Check if your PV installation will need approval.

If approval is required then you must gain this approval before the process can continue. If approval is denied the process effectively goes back to step 1.

Step 3 - Complete a special connection request form

You, in conjunction with your customer must complete and return to ActewAGL a Special Connection Request form. This form contains key information about your PV installation. You can download the Special Connection Request form (PDF) or complete Sepecial Connection Request online or contact ActewAGL on 6293 5749 for a copy.

At this stage in the process your customer can contact your electricity retailer to discuss Feed-In Tariffs available.

Step 4 - Gain approval from ActewAGL

ActewAGL will check that the PV system complies with ActewAGL’s Service and Installation Rules. Then, if the PV system is network compatible ActewAGL's approval will be given and a letter of approval will be sent to the owner.

Approval may be denied because the PV system contains a non-compliant component. In this case, the non-compliant component of the PV system will need to be reselected or redesigned. Approval may also be denied because a network upgrade is required to accommodate the PV system. In this case you will have to wait for the required work to be completed before continuing the connection process.

If approval is denied the process effectively goes back to step 3.

Step 5 - Contact ACTPLA

Your will contact ACTPLA and inform them of the electrical work taking place. At this stage the you may begin to carry out installation of the PV system. However you cannot complete the work until ACTPLA has inspected and approved the installation and ActewAGL have set-up the required metering arrangement by either installing a second meter or replacing the existing meter.

Step 6 - ACTPLA inspection

You will inform ACTPLA when work has reached a point where the PV installation can be inspected. Here ACTPLA will carry out an inspection of the wiring and other electrical work. If the requirements of this inspection are met ACTPLA will leave an approval sticker in the meter box.

Step 7 - Request for an appointment

You must submit a Request for service (PDF), or a Request for service online to ActewAGL and book an appointment to install the meter. You can submit this form at any time between steps 2 and step 5. It is at this point that ActewAGL knows your PV installation is proceeding and that you will require a new meter or meter replacement soon.

Step 8 - Installation of new metering equipment

ActewAGL will meet you on-site to install the appropriate metering arrangement. If all the steps above were completed, then ActewAGL will be ready to connect the PV system to the network.

Step 9- Installer completes your installation

You will now commission and test the PV installation.

Step 10 - ActewAGL notifies retailers of successful installation

ActewAGL will notify your customer's electricity retailer of the completion of all electrical work. This is done via a national business-to-business process where an electronic notification is sent to the retailer informing them of the new meter, date installed and the revised default tariffs.

Step 11 - Customer is switched to the default "Solar Generation" tariff

Your customer's retailer will make the necessary changes to your account. If you want to ensure your customer is receiving the premium price for the electricity generated, you should let them know to contact their electricity retailer immediately.

Your customer's next retail electricity invoice will record both exported and imported electricity.

Basic connections to the electricity network

A Basic connection is one:

  • with a maximum demand of less than 100-amps per phase
  • where the aerial service is no more than 22 metres in length for an overhead connection or the underground cable does not exceed 8 meters in length from the property boundary line most convenient to our electricity network.

How to apply?

The application process for a basic connection is outlined within the following process guides:

Before you submit your application ensure you have read our Application Instructions (PDF). Once you are satisfied that your application meets the requirements, download and complete our Application Form (PDF).

For basic connection of a Micro Embedded Generator you will need to ensure the generator meets the Requirements for Embedded Generation Connections up to 5MW (PDF, 590 KB).

Terms and Conditions

The terms and conditions for basic connection services are outlined within the below model standing offers and are summarised in our Customer charter.

You have the right to negotiate the terms and conditions under which their connection services will be supplied. However, charges may apply should you wish to do so. To find out more refer to Routine and Minor Connections tab on the right.

Charges

To learn more about the fees and charges for basic connections see Electricity network prices.

Further Queries

For further information please contact General Technical Enquiries by calling (02) 6248 3555 or via email to networkservicing@actewagl.com.au

Routine & minor connections to the electricity network

A routine and minor connection or alteration is one where the load typically exceeds 100 amps per phase, such as for multi-unit residential or commercial/industrial developments. In some cases, loads less than 100 amps per phase may be deemed routine and minor due to other considerations that make the connection more complex.

How to apply?

The application process for routine and minor connections is outlined within our Routine and minor connections customer process guide (PDF).

You will generally be required to fill in a ‘Request for preliminary electricity network advice (PDF)’ form prior to applying for your connection. In response to this request we will provide you with advice based on the information you give us. This advice is subject to detailed design and possibly further analysis of your needs so it may change in future. The intention is to give you guidance on what will be required to meet your needs from both technical and financial perspectives.

After receiving our advice you will be required to lodge an ‘Application for electricity network connection or alteration’ form. If we accept your application we will work with you to provide an offer for connection that meets your needs.

Before submitting your application or a request for advice, ensure you have read our Completion instructions for routine and minor electricity network connection or alteration application (PDF). Once you are satisfied that you have the required information, download and complete our Request for preliminary electricity network advice form (PDF) or Application for electricity network connection or alteration form (PDF).

For further information please contact us.

Phone: 02 6293 5880
Email: enworks@actewagl.com.au

Major connections to the electricity network

A major connection is one where:

  • the demand is greater than 3MVA
  • the site includes embedded generation of greater than 30kW
  • the site situation is complex or sensitive.

How to apply?

The application process for a major connection is outlined within the following process guides:

You will generally be required to fill in a ‘Request for network advice (PDF)’ form prior to applying for your connection. In response to this request we will provide you with advice based on the information you give us. This advice is subject to detailed design and possibly further analysis of your needs so it may change in future. The intention is to give you guidance on what will be required to meet your needs from both technical and financial perspectives.

After receiving our advice you will be required to lodge an ‘Application for electricity network connection or alteration’ form. If we accept your application we will work with you to provide an offer for connection that meets your needs.

Before submitting your application or a request for advice, ensure you have read our Application Instructions (PDF). Once you are satisfied that you have the required information, download and complete our Request for preliminary network advice form or Application Form (PDF).

Charges

Charges for major connections are outlined within the following documents.

Further Queries

For further information please contact General Technical Enquiries by calling (02) 6248 3555 or via email to enworks@actewagl.com.au

Estate development connections to the electricity network

If you are a developer planning construction of an estate development,  you will need to obtain our input into your Estate Development Plan to ensure that your estate electrical network assets are constructed to integrate effectively with the existing network, and receive from us an Electrical Master Plan suitable for your proposal. 

Final installation of meters at individual properties will be treated as a basic connection at the point at which each property is to be connected.

How to apply?

The application process for a review of estate development plans and preparation of electrical master plans is outlined in the

Charges

Charges may apply for the preparation of a Network Infrastructure Report.  These will depend upon the size and complexity of the study required and will be charged relative to the work involved.

Further Queries

For further information please contact General Technical Enquiries by calling (02) 6248 3555 or via email to enworks@actewagl.com.au

New basic, negotiated and other connections

A gas retail agreement needs to be in place before we can turn the gas on at your home.

For a new connection, we recommend that you arrange the gas connection through an energy retailer. This will ensure that from the time the gas is connected, you will be supplied gas by your chosen retailer. A list of energy retailers is available on the Australian Energy Regulator's website.

Once your retailer submits a new connection application to us on your behalf, within 10 business days we will advise them if your connection is classified as either basic or negotiated. In the case of a basic connection, we will also provide your retailer with a connection offer.

If you are a real estate developer, and wish to apply for new connections to new constructions, you can also apply for a new gas connection directly to us.

Please note that if you apply to us directly we can only provide you with a gas connection. If you wish to connect electricity, gas, water and/or wastewater services at once, you should contact a retailer that can provide these services.

New gas connection classifications

New gas connections are classified as either basic or negotiated, based on the technical characteristic of each specific connection. Each connection class has different pricing mechanisms and timeframes for carrying out the connection work and energising the gas supply.

To help us process your new gas connection request please submit your application as early as possible. The wait time is currently around six weeks. We’d like to apologise for any inconvenience caused – we are working hard to ensure all transactions can be completed in a timely manner. If you have any concerns about your lodgement or require further information please call ActewAGL’s gas enquiries line on 1300 405 727.

Basic connection

A basic connection is a connection requiring no extensions or modifications to the gas mains for an amount of gas up to 320MJ per hour (indicatively a cook-top, room heating and a hot water system).

The timeframe for completing basic connection work is 90 business days from the acceptance of our offer.

Please read our model standing offer for basic connection for detailed information on the parameters and timeframes which apply to basic connections.

Non Basic Connection

A non-basic connection is similar to a basic connection with the main difference being that the non-basic connection service is available where the site requirements for a basic connection service are not satisfied (for example, if the property is on a major road or there are unusual site conditions).

Negotiated connections

All new connections over 320 MJ per hour or which require mains extension are classified as negotiated connections.

The timeframe for providing you with an offer for a negotiated connection is 65 days after we receive a fully completed application. The timeframe for completing the connection work will depend on the specific connection requirements, and will be stated in the offer.

This includes negotiated residential connections where for example a main extension may be required.

Please read our Negotiation framework for more information on the process for negotiating new connections.

Other connection services

Your gas retailer can arrange all other connection services such as disconnections, reconnections and augmentations for you. Your retailer’s contact details can be found on your gas bill.

These include:

  • Commercial connections
  • Medium Density High rise
  • Meter upgrade/ down grade
  • Meter relocation
  • Pulse Connection
  • Meter decommissioning /meter removal

Alternatively, you can apply with us through our portal.

Terms and conditions

Estate Development (New Housing Subdivision Servicing)

If you are a land developer, and wish to apply to have natural gas mains reticulated throughout your subdivision you can contact us directly, email steve.donnelly@jemena.com.au