Physical connection services

A request for a new connection or alteration to an existing connection can be made directly to us. The size of the connection will determine which physical connection service applies to you.

Basic connections

A Basic connection is one:

  • with a maximum demand of less than 100-amps per phase
  • where the aerial service is no more than 22 metres in length for an overhead connection or the underground cable does not exceed 8 meters in length from the property boundary line most convenient to our electricity network.

How to apply?

The application process for a basic connection is outlined within the following process guides:

Before you submit your application ensure you have read our Application Instructions (PDF). Once you are satisfied that your application meets the requirements, download and complete our Application Form (PDF).

For basic connection of a Micro Embedded Generator you will need to ensure the generator meets the Requirements for Embedded Generation Connections up to 5MW (PDF, 590 KB).

Terms and Conditions

The terms and conditions for basic connection services are outlined within the below model standing offers and are summarised in our Customer charter.

You have the right to negotiate the terms and conditions under which their connection services will be supplied. However, charges may apply should you wish to do so. To find out more refer to Routine and Minor Connections tab on the right.

Charges

To learn more about the fees and charges for basic connections see Electricity network prices.

Further Queries

For further information please contact General Technical Enquiries by calling (02) 6248 3555 or via email to networkservicing@actewagl.com.au

Routine and minor connections

A routine and minor connection or alteration is one where the load typically exceeds 100 amps per phase, such as for multi-unit residential or commercial/industrial developments. In some cases, loads less than 100 amps per phase may be deemed routine and minor due to other considerations that make the connection more complex.

How to apply?

The application process for routine and minor connections is outlined within our Routine and minor connections customer process guide (PDF).

You will generally be required to fill in a ‘Request for preliminary electricity network advice (PDF)’ form prior to applying for your connection. In response to this request we will provide you with advice based on the information you give us. This advice is subject to detailed design and possibly further analysis of your needs so it may change in future. The intention is to give you guidance on what will be required to meet your needs from both technical and financial perspectives.

After receiving our advice you will be required to lodge an ‘Application for electricity network connection or alteration’ form. If we accept your application we will work with you to provide an offer for connection that meets your needs.

Before submitting your application or a request for advice, ensure you have read our Completion instructions for routine and minor electricity network connection or alteration application (PDF). Once you are satisfied that you have the required information, download and complete our Request for preliminary electricity network advice form (PDF) or Application for electricity network connection or alteration form (PDF).

For further information please contact us.

Phone: 02 6293 5880
Email: enworks@actewagl.com.au

Major connections

A major connection is one where:

  • the demand is greater than 3MVA
  • the site includes embedded generation of greater than 30kW
  • the site situation is complex or sensitive.

How to apply?

The application process for a major connection is outlined within the following process guides:

You will generally be required to fill in a ‘Request for network advice (PDF)’ form prior to applying for your connection. In response to this request we will provide you with advice based on the information you give us. This advice is subject to detailed design and possibly further analysis of your needs so it may change in future. The intention is to give you guidance on what will be required to meet your needs from both technical and financial perspectives.

After receiving our advice you will be required to lodge an ‘Application for electricity network connection or alteration’ form. If we accept your application we will work with you to provide an offer for connection that meets your needs.

Before submitting your application or a request for advice, ensure you have read our Application Instructions (PDF). Once you are satisfied that you have the required information, download and complete our Request for preliminary network advice form or Application Form (PDF).

Charges

Charges for major connections are outlined within the following documents.

Further Queries

For further information please contact General Technical Enquiries by calling (02) 6248 3555 or via email to enworks@actewagl.com.au

Estate development connections

If you are a developer planning construction of an estate development,  you will need to obtain our input into your Estate Development Plan to ensure that your estate electrical network assets are constructed to integrate effectively with the existing network, and receive from us an Electrical Master Plan suitable for your proposal. 

Final installation of meters at individual properties will be treated as a basic connection at the point at which each property is to be connected.

How to apply?

The application process for a review of estate development plans and preparation of electrical master plans is outlined in the

Charges

Charges may apply for the preparation of a Network Infrastructure Report.  These will depend upon the size and complexity of the study required and will be charged relative to the work involved.

Further Queries

For further information please contact General Technical Enquiries by calling (02) 6248 3555 or via email to enworks@actewagl.com.au