Connections

Below you will find information about connecting to the ActewAGL networks. If you are unsure of any of the information provided, we encourage you to contact our technical advice line on 6248 3555 before lodging any applications.

Already have a meter connected to the network?

If you are living in or moving into a premise that has an existing meter connected to the electricity and/or gas network and are seeking supply, you simply need to contact an energy retailer.

Connecting solar to your home

Generally, when you purchase your system the installer that you choose will arrange a suitably qualified electrician and complete the application forms required to secure the necessary approvals and conduct the work.

Do your research.

  • Make sure you contact your electricity retailer before purchasing your system so that you fully understand any tariff changes that may apply after solar is installed.
  • Make sure you choose an installer who is Clean Energy Council approved.
  • All external PV panels in the ACT must be installed by a licensed electrician. It is worth making sure that your installer is compliant or will arrange an electrician to install the panels on your behalf.

Verify that your installer will do the following.

  • Gain building approval from ACT Planning and Land Authority (if required).
  • Complete a connection request form which contains key information about your installation and submit it to us.
  • Contact ACT Planning and Land Authority to inform them of the electrical work taking place.
  • Conduct installation and arrange ACT Planning and Land Authority inspection and approval.
  • Commission and test your installation after meeting with ActewAGL on-site to install the appropriate metering arrangement.

ActewAGL will complete the following during the process.

  • Check that your system complies with our installation rules and is suitable to operate on our network.
  • Meet your installer on-site and install the appropriate metering arrangement.
  • Notify your electricity retailer of the completion of all electrical work. Note: it is best that you contact your retailer to make sure you are receiving the best price for the electricity you generate.

For more detailed steps about the solar installation process, view our solar connection overview. The Clean Energy Council also has valuable information and advice for solar consumers.

Electric Vehicle chargers

We have introduced electric vehicle chargers in some Canberra locations. Read our Frequently Asked Questions for recharging.

Connecting an electricity meter to your home or altering an existing connection (basic)

A request for a new connection or alteration to an existing connection can be made directly to us. The size of the connection will determine which physical connection service applies to you. Most households are classed as a basic connection.

Note: If you are unfamiliar with the process for establishing a physical connection to the network, we recommend you contact us on 6248 3555 for information about the process.

A basic connection is one:

  • with a maximum demand of less than 100-amps per phase
  • where the aerial service is no more than 22 metres in length for an overhead connection or the underground cable does not exceed 8 meters in length from the property boundary line most convenient to our electricity network.

If your new connection exceeds these criteria you will need to refer to routine and minor connections.

View our step by step guide for basic customer connections.

If you are aware of the steps you need to complete, you can access further information about basic connections such as terms and conditions, charges and application documents.

Large scale or complex electricity connections (Routine and minor, Major, and Estate development)

A request for a new connection or alteration to an existing connection can be made directly to us. The size of the connection will determine which physical connection service applies to you.

Note: If you are unfamiliar with the process for establishing routine and minor, major or estate development connections to the network, we recommend you contact us on 6248 3555 for information about the process.

A routine and minor connection or alteration is one where:

  • the load typically exceeds 100 amps per phase, such as for multi-unit residential or commercial/industrial developments. 
  • In some cases, loads less than 100 amps per phase may be deemed routine and minor due to other considerations that make the connection more complex.

View our routine and minor connections customer process guide.

If you are aware of the steps you need to complete, you can access further information about routine and minor connections such as terms and conditions, charges and application documents.

A major connection is one where:

  • the demand is greater than 3MVA
  • the site includes embedded generation of greater than 30kW
  • the site situation is complex or sensitive.

View our customer initiated works for commercial development connections process.

View our large scale generator technical requirements.

If you are aware of the steps you need to complete, you can access further information about major connections such as terms and conditions, charges and application documents.

Estate development

If you are a developer planning construction of an estate development,  you will need to obtain our input into your Estate Development Plan to ensure that your estate electrical network assets are constructed to integrate effectively with the existing network, and receive from us an Electrical Master Plan suitable for your proposal. 

Final installation of meters at individual properties will be treated as a basic connection at the point at which each property is to be connected.

The application process for a review of estate development plans and preparation of electrical master plans is outlined in the review of EDPs and preparation of EMPs process guide. Charges may apply for the preparation of a Network Infrastructure Report.  These will depend upon the size and complexity of the study required and will be charged relative to the work involved.

If you are aware of the steps you need to complete, you can access further information about major connections such as terms and conditions, charges and application documents.

Gas meter connections and alterations

A gas retail agreement needs to be in place before we can turn the gas on at your home.

For a new connection, we recommend that you arrange the gas connection through an energy retailer. This will ensure that from the time the gas is connected, you will be supplied gas by your chosen retailer. A list of energy retailers is available on the Australian Energy Regulator's website.

Once your retailer submits a new connection application to us on your behalf, within 10 business days we will advise them if your connection is classified as either basic or negotiated. In the case of a basic connection, we will also provide your retailer with a connection offer.

Further information about gas connections including basic connection and negotiated framework documents.

If you haven’t chosen a retailer you can apply for a connection through our portal and we will connect the gas and nominate a retailer for your supply. After the gas is connected you may change to a different retailer.

Replacing your wood heater

Do you have a wood heater? You could be eligible to receive an ACT Government subsidy of $1,000 when you replace your wood heater with a ducted gas system or $500 for a flued system. Find out more on the ACT Government website.

Estate Development (New Housing Subdivision Servicing)

If you are a land developer, and wish to apply to have natural gas mains reticulated throughout your subdivision you can contact us directly, email steve.donnelly@jemena.com.au

Compressed natural gas for vehicles

Compressed natural gas (CNG) is a compressed form of the natural gas commonly used in homes for cooking and heating. Widely recognised as a reliable and clean fuel source, CNG has become a cheaper, cleaner and efficient fuel for road transport.

Major transport fleet operators are increasingly choosing CNG over diesel, petrol and even liquid petroleum gas (LPG).

ActewAGL is committed to the growth of CNG throughout the ACT region as an affordable, cleaner transport fuel option.

Learn more about compressed natural gas.