Networks customer centre
Below you will find information about connecting to the ActewAGL networks. If you are unsure of any of the information provided, we encourage you to contact our technical advice line on 6248 3555 before lodging any applications.
If you are living in or moving into a premise that has an existing meter connected to the electricity and/or gas network and are seeking supply, you simply need to contact an energy retailer.
Generally, when you purchase your system the installer that you choose will arrange a suitably qualified electrician and complete the application forms required to secure the necessary approvals and conduct the work.
Do your research.
Verify that your installer will do the following.
ActewAGL will complete the following during the process.
For more detailed steps about the solar installation process, view our solar connection overview. The Clean Energy Council also has valuable information and advice for solar consumers.
We have introduced electric vehicle chargers in some Canberra locations. Read our Frequently Asked Questions for recharging.
A request for a new connection or alteration to an existing connection can be made directly to us. The size of the connection will determine which physical connection service applies to you. Most households are classed as a basic connection.
Note: If you are unfamiliar with the process for establishing a physical connection to the network, we recommend you contact us on 6248 3555 for information about the process.
A basic connection is one:
If your new connection exceeds these criteria you will need to refer to routine and minor connections.
View our step by step guide for basic customer connections.
If you are aware of the steps you need to complete, you can access further information about basic connections such as terms and conditions, charges and application documents.
A request for a new connection or alteration to an existing connection can be made directly to us. The size of the connection will determine which physical connection service applies to you.
Note: If you are unfamiliar with the process for establishing routine and minor, major or estate development connections to the network, we recommend you contact us on 6248 3555 for information about the process.
A routine and minor connection or alteration is one where:
View our routine and minor connections customer process guide.
If you are aware of the steps you need to complete, you can access further information about routine and minor connections such as terms and conditions, charges and application documents.
A major connection is one where:
View our customer initiated works for commercial development connections process.
View our large scale generator technical requirements.
If you are aware of the steps you need to complete, you can access further information about major connections such as terms and conditions, charges and application documents.
If you are a developer planning construction of an estate development, you will need to obtain our input into your Estate Development Plan to ensure that your estate electrical network assets are constructed to integrate effectively with the existing network, and receive from us an Electrical Master Plan suitable for your proposal.
Final installation of meters at individual properties will be treated as a basic connection at the point at which each property is to be connected.
The application process for a review of estate development plans and preparation of electrical master plans is outlined in the review of EDPs and preparation of EMPs process guide. Charges may apply for the preparation of a Network Infrastructure Report. These will depend upon the size and complexity of the study required and will be charged relative to the work involved.
A gas retail agreement needs to be in place before we can turn the gas on at your home.
For a new connection, we recommend that you arrange the gas connection through an energy retailer. This will ensure that from the time the gas is connected, you will be supplied gas by your chosen retailer. A list of energy retailers is available on the Australian Energy Regulator's website.
Once your retailer submits a new connection application to us on your behalf, within 10 business days we will advise them if your connection is classified as either basic or negotiated. In the case of a basic connection, we will also provide your retailer with a connection offer.
Further information about gas connections including basic connection and negotiated framework documents.
If you haven’t chosen a retailer you can apply for a connection through our portal and we will connect the gas and nominate a retailer for your supply. After the gas is connected you may change to a different retailer.
Do you have a wood heater? You could be eligible to receive an ACT Government subsidy of $1,000 when you replace your wood heater with a ducted gas system or $500 for a flued system. Find out more on the ACT Government website.
If you are a land developer, and wish to apply to have natural gas mains reticulated throughout your subdivision you can contact us directly, email firstname.lastname@example.org
Compressed natural gas (CNG) is a compressed form of the natural gas commonly used in homes for cooking and heating. Widely recognised as a reliable and clean fuel source, CNG has become a cheaper, cleaner and efficient fuel for road transport.
Major transport fleet operators are increasingly choosing CNG over diesel, petrol and even liquid petroleum gas (LPG).
ActewAGL is committed to the growth of CNG throughout the ACT region as an affordable, cleaner transport fuel option.
Learn more about compressed natural gas.
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