Emergencies, faults & outages
Being prepared for unplanned outages
Unplanned electricity outages can happen suddenly and without warning. The best thing to do in these situations is be patient as unplanned outages may take a few hours to fix, however there are still things you can do to help.
If you see damaged ActewAGL infrastructure, please report them on 13 10 93. Damaged infrastructure includes powerlines and poles, substations, or trees that have fallen on them. Pinpointing exactly where the fault is lets us repair it sooner and restore your electricity. It’s also important to report any electricity supply interruptions like flickering lights or ‘brown outs.’
To be prepared for an unplanned outage, you should:
When the power goes out:
For planned power outages we notify customers in advance by a letter in the mail. This will include the affected times.
Some useful tips to manage your time and appliances when the power goes out.
Follow us on Twitter (@ActewAGLAssist) using a mobile device to get live updates during unplanned outages. We also have updates posted to our website at www.actewagl.com.au/outages.
If your outage is not in the list shown, please report the outage on 13 10 93.
For ActewAGL customers who live in NSW and experience an electrical emergency or fault you should report it to your local network company.
Endeavour Energy supplies ActewAGL customers in the following postcodes 2535, 2538, 2539, 2540, 2541.
Report a fault
13 10 03
Essential Energy supplies ActewAGL customers in the following postcodes 2536, 2537, 2545, 2546, 2548, 2549, 2550, 2551,2580, 2581, 2582, 2583, 2584, 2585, 2586, 2587, 2594, 2611, 2618,2619, 2620, 2621, 2622, 2623, 2624, 2625, 2626, 2627, 2628, 2629.
13 20 80
ActewAGL owns and operates the gas networks in Queanbeyan and Palerang shire and Nowra.
For ActewAGL customers in Boorowa, Goulburn, Yass and Young, you will need to contact Jemena.
13 19 09
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