Being prepared for unplanned outages

Unplanned electricity outages can happen suddenly and without warning. The best thing to do in these situations is be patient as unplanned outages may take a few hours to fix, however there are still things you can do to help.

Report damage to us

If you see damaged ActewAGL infrastructure, please report them on 13 10 93. Damaged infrastructure includes powerlines and poles, substations, or trees that have fallen on them. Pinpointing exactly where the fault is lets us repair it sooner and restore your electricity. It’s also important to report any electricity supply interruptions like flickering lights or ‘brown outs.’

Be prepared checklist

To be prepared for an unplanned outage, you should:

  • have a battery-powered torch.
  • have a battery-powered radio.
  • keep spare batteries in an easily accessible place.
  • consider power surge protectors for your appliances. Although a blackout should not harm your appliances, it can sometimes be accompanied by a surge in power which can damage computers and other appliances

Assessing the situation

When the power goes out:

  • check if appliances and lights are working in other rooms.
  • check the switch board for tripped circuit breakers or safety switches.
  • check if the neighbours are also experiencing a power outage.

For planned power outages we notify customers in advance by a letter in the mail. This will include the affected times.

During an outage

Some useful tips to manage your time and appliances when the power goes out.

  • Minimise opening fridge and freezer doors as food keeps for many hours in an efficient appliance.
  • In summer stay cool by closing curtains and windows to keep the cooler air inside.
  • In winter keep warm by wearing layers and draw back curtains to allow sunlight to passively heat your home.
  • Remove the power plug for your sensitive appliances (computers, washing machines) from the wall sockets until power is restored, as a power surges when the power returns can damage and degrade your equipment.
  • Keep friends and loved ones entertained with board games, card games or jigsaw puzzles.
  • If the blackout is at night, weather permitting, take the time to explore the stars with your family and compare the difference with other nights.
  • Read a book by yourself or aloud to your family to help pass the time.

Live outage updates 24 hours a day – 7 days a week

Follow us on Twitter (@ActewAGLAssist) using a mobile device to get live updates during unplanned outages. We also have updates posted to our website at

If your outage is not in the list shown, please report the outage on 13 10 93.


Contacts for NSW customers


For ActewAGL customers who live in NSW and experience an electrical emergency or fault you should report it to your local network company.

Endeavour Energy supplies ActewAGL customers in the following postcodes 2535, 2538, 2539, 2540, 2541.

Planned interruptions

Unplanned interruptions 

Report a fault

Endeavour Energy's planned
interruptions page
Endeavour Energy's unplanned
interruptions page

13 10 03

Essential Energy supplies ActewAGL customers in the following postcodes 2536, 2537, 2545, 2546, 2548, 2549, 2550, 2551,2580, 2581, 2582, 2583, 2584, 2585, 2586, 2587, 2594, 2611, 2618,2619, 2620, 2621, 2622, 2623, 2624, 2625, 2626, 2627, 2628, 2629.

Planned interruptions

Unplanned interruptions 

Report a fault

Essential Energy's planned
interruptions page
Essential energy's unplanned
interruptions page

13 20 80

Natural gas

ActewAGL owns and operates the gas networks in Queanbeyan and Palerang shire and Nowra.

For ActewAGL customers in Boorowa, Goulburn, Yass and Young, you will need to contact Jemena.

Gas interruptions

Report a fault

Gas outages and emergency information page

13 19 09