Electricity and natural gas network compliments and complaints
If your feedback relates to the electricity or natural gas networks, such as wires, poles, gas pipes, supply outages, entry to land or site restoration or a related issue, please contact:
Email: Network Complaints and Investigations
ActewAGL Distribution Electricity Networks: 6248 3555
ActewAGL Distribution Gas Networks: 1300 405 727
GPO Box 366
Canberra ACT 2601
View our complaints handling procedure
Every day and everywhere across ActewAGL there are individuals and teams who excel at different elements of their job. Their winning ways make a difference to their colleagues, the community and the success of the organisation.
ActewAGL has introduced the Shooting Stars program, to award our employees for their exceptional service to the organisation and the community.
ActewAGL values its customers and appreciate their feedback. That's why we want to hear from you if you've had dealings with an individuals or teams who have gone above and beyond their duty to deliver exceptional customer service or taken initiative towards improving the wellbeing of the community.
Nominate an employee
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