Contact networks

Expand a section below to see the contact number and opening hours.

Emergencies, faults & outages

Electricity emergencies, faults & outages (24 hours) – 13 10 93.

Gas emergencies, faults & outages (24 hours) – 13 19 09.

Technical advice

Advice on new installations, technical regulations & building requirements (Monday to Friday 7.30am - 5.00pm) – 6248 3555.

ActewAGL Distribution
Corner of Oakden Street & Anketell Street, Greenway, ACT 2900

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General enquiries

If you have an enquiry which relates to ActewAGL Distribution, please have a look at our Frequently Asked Questions page as it contains the most up-to-date information. If you cannot find the information you are looking for please call our General Enquiries Line.

Electricity (Monday to Friday 7.30am to 5.00pm) – 6293 5749.
Gas (Monday to Friday) – 1300 137 078.

ActewAGL Distribution
Corner of Oakden Street & Anketell Street, Greenway ACT 2900

View map

Network complaints

Relating to electricity or natural gas networks, such as wires, poles, gas pipes, supply outages, entry to land or site restoration or a related issue

Electricity Network complaints (Monday to Friday) – 6248 3555.
Gas Network complaints (Monday to Friday) – 1300 137 078.


  Fax: 6293 5750

  Post: Network Complaints, GPO Box 366, Canberra ACT 2601

For more information regarding how we handle complaints refer to our ActewAGL Distribution complaints handling procedure.

Electricity or natural gas acccounts or sales calls and related topics complaints

Please contact your Retailer.

Network compliments

ActewAGL values its customers and appreciate their feedback. That's why we want to hear from you if you've had dealings with an individuals or teams who have gone above and beyond their duty to deliver exceptional customer service or taken initiative towards improving the wellbeing of the community.

Let us know on Twitter

Let us know on Facebook

Send your feedback online

Electricity Network compliments (Monday to Friday) – 6248 3555.
Gas Network compliments (Monday to Friday) – 1300 137 078.

Learning and development

ActewAGL provide training and assessment services to ActewAGL apprentices, employees and the public, especially in relation to those working in the Electrotechnology, Communications, & Energy Utilities Industry. (Monday to Friday) – 6293 5111.

Dial Before You Dig

For the location of electricity and natural gas infrastructure – 1100.

Language assistance

Language assistance (24 hours) – 13 14 50.

Language assistance information with phone number

TTY for the hearing impaired

TTY (teletypewriter)/voice calls – 13 36 77.

Didn't find a contact?

If you were unable to find the right contact, try our ActewAGL full list of contacts or the online enquiry form.