Expand a section below to see the contact number and opening hours.
Electricity emergencies, faults & outages (24 hours) – 13 10 93.
Gas emergencies, faults & outages (24 hours) – 13 19 09.
Advice on new installations, technical regulations & building requirements (Monday to Friday 7.30am - 5.00pm) – 6248 3555.
Corner of Oakden Street & Anketell Street, Greenway, ACT 2900
If you have an enquiry which relates to ActewAGL Distribution, please have a look at our Frequently Asked Questions page as it contains the most up-to-date information. If you cannot find the information you are looking for please call our General Enquiries Line.
Electricity (Monday to Friday 7.30am to 5.00pm) – 6293 5749.
Gas (Monday to Friday) – 1300 405 727.
Corner of Oakden Street & Anketell Street, Greenway ACT 2900
Relating to electricity or natural gas networks, such as wires, poles, gas pipes, supply outages, entry to land or site restoration or a related issue
Electricity Network complaints (Monday to Friday) – 6248 3555.
Gas Network complaints (Monday to Friday) – 1300 405 727.
Fax: 6293 5750
Post: Network Complaints,
GPO Box 366,
Canberra ACT 2601
For more information regarding how we handle complaints refer to our ActewAGL Distribution complaints handling procedure.
Electricity or natural gas acccounts or sales calls and related topics complaints
Please contact your Retailer.
ActewAGL values its customers and appreciate their feedback. That's why we want to hear from you if you've had dealings with an individuals or teams who have gone above and beyond their duty to deliver exceptional customer service or taken initiative towards improving the wellbeing of the community.
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Electricity Network compliments (Monday to Friday) – 6248 3555.
Gas Network compliments (Monday to Friday) – 1300 405 727.
ActewAGL provide training and assessment services to ActewAGL apprentices, employees and the public, especially in relation to those working in the Electrotechnology, Communications, & Energy Utilities Industry. (Monday to Friday) – 6293 5111.
For the location of electricity and natural gas infrastructure – 1100.
Language assistance (24 hours) – 13 14 50.
TTY (teletypewriter)/voice calls – 13 36 77.
If you were unable to find the right contact, try our ActewAGL full list of contacts or the online enquiry form.
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