Demand side management initiatives – Frequently asked questions

What are the demand side management programs ActewAGL offer?

ActewAGL supports the following two broad based DSM programs

1. Time of Use (TOU) Tariff

2. Power Factor Correction (PFC) equipment installation.

ActewAGL is planning to investigate some other potential DSM programs with a view to developing them for future use.

Two main programs types are being considered for investigation and they are – Broad based programs and Peak demand based programs.

Broad based programs address network wide demand and supply quality issues and therefore will be implemented network wide. Peak demand based programs address specific peak demand issues at zone substation or feeder level and therefore will be applied at specific geographic locations.

How can I get involved?

You can get involved in current DSM programs if you are an eligible customer. You can check your eligibility for current programs and further program details by simply contacting the ActewAGL demand management team via

Do I have a TOU meter at present?

If you are already on a TOU Tariff or have a meter also known as a smart meter then you have a TOU meter. This meter is connected to an electronic device that stores the electricity consumption data for your business and then you can access this data for analysis.  If you don’t have a TOU meter, you can get one installed by contacting your electricity retailer and there will be some associated costs.

How can I better manage my appliances and internal processes to reduce demand?

You can reduce your electricity demand by making simple changes to how and when you operate a broad range of appliances and processes.

Common appliances which can be managed better to reduce demand include the following:

- Lighting
- Air conditioners
- Heaters and ventilations systems
- Chillers plants
- Hot water systems
- Steam generators and boilers
- Air compressors
- Pumps
- Manufacturing process equipment
- Industrial freezers
- Conveyors
- Running standby generators

For many businesses, there may be some energy intensive processes that can simply be shifted by a few hours.

How do I assess how much electricity and demand will be reduced by different appliances and processes?

We suggest you refer to your appliance manuals or go directly to your appliance suppliers and manufacturers for energy usage information. To get a better understanding you can also log the energy demand and identify the operational and process changes required to reduce your electricity demand. The ActewAGL demand management team will be able to provide you with some assistance on the energy demand data logging process.