If you use direct debit from a savings or cheque account for your electricity, water and sewerage accounts, you will receive a discount of $0.055 (GST inclusive) per day. That's a total saving of $40.16 for both services per annum. The discount is calculated on a daily basis for the period direct debit is active on your account(s).
Plus, when you take advantage of our direct debit options you still have access to the benefits of epayplus - which allows you to:
- Receive invoice notification via email
- View consumption and transaction history
- View all invoice copies online
Please note:
- the discount does not apply if you pay by credit card
- the discount does not apply for ActewAGL Bundle services contracts in the ACT and NSW.
All information you give ActewAGL about your savings, cheque or credit card accounts will be kept in the strictest confidence between your financial institution and ActewAGL. ActewAGL will not pass your information on to anyone else.
The information you provide while completing your form online is secure. ActewAGL uses Verisign Digital Certificate Services (128-bit encryption) to ensure your details are encrypted and stored securely. Please view our Security Statement for more information.
There are three simple ways to sign up for Direct Debit with ActewAGL.
1) Sign up now online.
2) Call us on 13 14 93 to organise direct debit for your electricity and/or water and sewerage accounts. We will discuss your best direct debit option and organise this with you in just a few minutes over the phone.
When ActewAGL completes your direct debit request you will receive confirmation in writing of the direct debit details.
Please continue to pay your ActewAGL account(s) by the payment date until you receive confirmation from ActewAGL that your direct debit is operational. You will continue to receive your ActewAGL account(s) as normal and your direct debit information will be included on the account.
3) Read the Direct Debit Request (DDR) Service Agreement, complete, print and sign the direct debit application (PDF 1.8mb). The completed form can be sent to ActewAGL via:
- Fax: 02 6248 3244
- Email: customer.services@actewagl.com.au
- Mail: ActewAGL, GPO Box 366, Canberra City, ACT, 2601
If you would like to change your direct debit account you will simply need to complete another direct debit application or by contacting us on 13 14 93.
For all other changes, such as deferring a payment, cancelling your direct debit or changing a payment date, simply call us on 13 14 93. Please be aware we require at least 5 business days notice to affect these changes.
If you are moving, contact ActewAGL on 13 14 93 or go the moving house section on the website, to arrange your final meter reading and transfer your direct debit details to your new address.
ActewAGL Bundle customers who wish to make their TransACT payments via direct debit must also complete the TransACT direct debit form.
To cancel your direct debit, please call us on 13 14 93 between 8.00am and 6.00pm from Monday to Friday.