Moving to Canberra

Welcome to Canberra! As Canberra’s largest electricity and gas provider, let us make your move less stressful — use our online services form to connect your electricity and natural gas services. It's available 24 hours a day.

For further information or assistance call one of our friendly customer service operators on 13 12 93.

To help you settle in quickly, we've put together a list of essential contacts that you might need.

Electricity and gas

To connect your electricity and natural gas services in one easy step, call 13 12 93.

Water

For ACT water restrictions information visit the ACTEW website or call 02 6248 3131.

Phone, mobile, internet and subscription television

When you call us on 13 12 93 to connect your electricity and gas, you can also ask us about which TransACT phone, mobile and Grapevine internet services are available in your area. Or visit the online services availability checker.

Bundle and save

Have you considered an ActewAGL and TransACT bundle? Start saving today when you bundle your services? Start your bundle with electricity, natural gas (only if connected) and a home phone service and see the savings stack up when you add other ActewAGL and TransACT services.

Garbage and recycling

For new, additional, stolen or lost recycling or garbage bins call Canberra Connect on 13 22 81. If your bin is damaged, call Cleanaway on 02 6260 1472 (recycling) or 02 6260 1547 (garbage) for a repair/replacement.

Local council and government services

Visit the Canberra Connect website or call 13 22 81 for information on all government services, rates, pet registration, vehicle registrations and driver licenses.

Notify change of address

Mail redirection

Visit the Australia Post Moving Services website or call 13 13 18.