ActewAGL's safety advice

In times of emergency we may need fast access to gas, water and electrical equipment on your property. If access is blocked, extended service interruptions like blackouts can result.

So help us keep your services on by allowing a 1.5 metre clearance in all directions around gas, water and electricity meters and electrical substations and mini pillars.

Our network infrastructure can be found overhead, underground and at ground level. Utility infrastructure includes things like powerlines and poles, substations, mini pillars, meters, manholes, pipes, cables, connections and regulators, to name a few. Make sure you understand your legal responsibilities in preventing damage to our utility networks and keeping our infrastructure clear of all obstructions — including trees and other vegetation.

Planning any building, renovation or landscaping? Even if you're just building a cubby house for the kids, check your block before you plan and contact Dial before you dig first on 1100 (free call) to avoid a potentially dangerous and expensive mistake!

Take note of our important safety tips about using, and being around, electricity and natural gas.

Find out what you need to do to prepare and stay safe in times of natural disaster.

As a utility network, ActewAGL has a vital role to play in regional safety management. Learn more about ActewAGL's commitment to safety and our role in emergency co-ordination efforts.

Emergencies

In a life-threatening or time-critical situation, dial 000 (112 on mobiles or 106 on TDD textphones) for immediate assistance by the police, fire or ambulance services.

In all other emergencies involving our utility networks, contact the appropriate 24-hour emergency number for electricity, natural gas or water and wastewater for immediate assistance.