Scams
Protect yourself against fraud
ActewAGL and the Australian Federal Police warn Canberra residents not to allow entry into their land by anyone claiming to be an ActewAGL employee without seeing their ActewAGL identity card.
In the past, ActewAGL has received reports of people claiming to be ActewAGL employees entering resident’s land and, in one case, charging money to perform phony jobs.
ActewAGL will never request face-to-face payment for a service and if someone does request this, alarm bells should ring that this person is attempting to rob you.
Under the Consumer Protection Code ActewAGL utility staff must always attempt to identify themselves to a resident before entering their land. The exception to this is if staff are responding to an emergency, reading a meter or checking the accuracy of a meter.
ActewAGL employees are required to knock on the door of the property in an effort to identify themselves to someone at the premises. This involves showing their identity card and explaining their reason for needing access.
If a person is claiming to be an ActewAGL employee and cannot produce an identity card then residents are urged to call ActewAGL on 13 10 93 or Crime Stoppers on 1800 333 000.