Help & advice
Theft and fraud
We take customer security seriously at ActewAGL. That is why we will never ask for your account or payment details via email.
If you receive an email asking for your account details or an email directing you to a webpage where you are asked to enter your ActewAGL account or banking information, you should follow these steps:
Do not forward the email to ActewAGL or anyone else.
If any suspicious activity is confirmed we will report the incident to the police for further investigation. This may require you to provide further information.
For further information on how to stay safe from hoax emails and online scams visit Stay Smart Online — a federal government initiative.
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