Emergencies, faults & outages
For urgent enquiries about outages or cancelled outages, or to provide information that may assist our staff to restore power, please contact ActewAGL Faults and Emergencies on the following numbers:
Please note that there may be a slight delay in displaying this information on the website.
Below is a list of current scheduled planned outages that may be affecting power supply to customers. See the full list of upcoming planned outages including postponed and cancelled outages.
Please note outages that appear in red in this table have been cancelled. We will reschedule cancelled planned work and notify affected customers.
Planned outage information is updated at 6am daily and may not reflect any last minute changes or cancellations.
No current planned outages.
For ActewAGL customers who live in NSW and experience an electrical emergency or fault you should report it to your local network company.
Endeavour Energy supplies ActewAGL customers in the following postcodes 2535, 2538, 2539, 2540, 2541.
Report a fault
13 10 03
Essential Energy supplies ActewAGL customers in the following postcodes 2536, 2537, 2545, 2546, 2548, 2549, 2550, 2551,2580, 2581, 2582, 2583, 2584, 2585, 2586, 2587, 2594, 2611, 2618,2619, 2620, 2621, 2622, 2623, 2624, 2625, 2626, 2627, 2628, 2629.
13 20 80
ActewAGL owns and operates the gas networks in Queanbeyan and Palerang shire and Nowra.
For ActewAGL customers in Boorowa, Goulburn, Yass and Young, you will need to contact Jemena.
13 19 09
Follow us on Twitter (@ActewAGLAssist) using a mobile device to get live updates during unplanned outages. We also have updates posted to our website at www.actewagl.com.au/outages.
If your outage is not in the list shown, please report the outage on 13 10 93.
We have put together some important tips for you to be prepared for an unplanned outage.
Find out how we locate faults in the underground electricity network.
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