Emergencies, faults & outages
For urgent enquiries about outages or cancelled outages, or to provide information that may assist our staff to restore power, please contact ActewAGL Faults and Emergencies on the following numbers:
No unplanned outages.
Please note that there may be a slight delay in displaying this information on the website.
For ActewAGL customers who live in NSW and experience an electrical emergency or fault you should report it to your local network company.
Endeavour Energy supplies ActewAGL customers in the following postcodes 2535, 2538, 2539, 2540, 2541.
Report a fault
13 10 03
Essential Energy supplies ActewAGL customers in the following postcodes 2536, 2537, 2545, 2546, 2548, 2549, 2550, 2551,2580, 2581, 2582, 2583, 2584, 2585, 2586, 2587, 2594, 2611, 2618,2619, 2620, 2621, 2622, 2623, 2624, 2625, 2626, 2627, 2628, 2629.
13 20 80
ActewAGL owns and operates the gas networks in Queanbeyan and Palerang shire and Nowra.
For ActewAGL customers in Boorowa, Goulburn, Yass and Young, you will need to contact Jemena.
13 19 09
Follow us on Twitter (@ActewAGL) using a mobile device to get live updates during unplanned outages. We also have updates posted to our website at www.actewagl.com.au/outages.
If your outage is not in the list shown, please report the outage on 13 10 93.
We have put together some important tips for you to be prepared for an unplanned outage.
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