Natural gas emergencies


24-hour natural gas faults & emergencies — 13 19 09


Gas pipe damage

If an underground natural gas pipe is damaged during an excavation or if you smell a natural gas leak outside, call ActewAGL emergencies and faults immediately on 13 19 09.

Specific emergencies and faults

Gas leaks

Natural gas has no odour. To help you detect the presence of gas, a strong odorant that smells like rotten eggs is added.

If you smell this odour inside:

  • Ventilate the area by opening nearby doors and windows.
  • Evacuate the area and turn off the gas supply (if safe to do so).
  • Do not use a source of ignition such as matches or cigarette lighters.
  • Seek expert advice by calling ActewAGL Faults & Emergencies on 13 19 09.

If you smell gas outside:

  • Contact ActewAGL Faults and Emergencies on 13 19 09.
  • Remove all ignition sources from the area.
  • If safe to do so, turn off the gas supply.

In the event of an emergency, such as a gas leak or bushfire, turn off your natural gas supply by turning the yellow valve lever on your meter so it runs perpendicular to the pipe. (see image below)

Natural gas meter - showing valve in both opened and closed position

Natural gas meter pictured above shows the valve in both the opened and closed position

Damaged gas network Infrastructure

The ActewAGL natural gas supply network operates at very high pressures and can be extremely dangerous if it is exposed and damaged. For this reason much of the network is located underground, but if you notice any damaged equipment or infrastructure please report it to ActewAGL Faults and Emergencies immediately on 13 19 09. Do not approach the damaged infrastructure and where safe to do so, take steps to remove any ignition sources from the area.

Preventing damage to underground utility services

To prevent damage to underground utility services, including natural gas pipes, call Dial Before You Dig on 1100 prior to commencing any excavations on your property. This free service can assist you in locating underground services in your area and help prevent you from damaging utility network services. Operators are available Monday to Friday between 8.00am and 5.00pm (EST). For more information visit the Dial Before You Dig website.



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