Home
In case of emergency
Home
About us
Browse by topic
Who is ActewAGL?
About our network
Media centre and reports
Publications
Work with ActewAGL
Contact us
Popular pages
Latest news
Current job vacancies
Current work for tender
Store locator
Give us your feedback
Products & services
Browse by topic
Join ActewAGL
Offers and prices
Energy and water services
Building and renovation
Popular pages
Switch to ActewAGL
Green energy
Bundle your services
Community
Browse by topic
What's on
Sponsorship
Competitions
Our staff in the community
Social media
Education and sustainability
Popular pages
Apply for sponsorship
Upcoming events
ActewAGL education website
Organise a school tour
Environment
Browse by topic
ActewAGL — accountable to you and the environment
ActewAGL's green initiatives
Water statistics and weather
Energy and water management
Popular pages
Dam levels - Canberra and Queanbeyan
Energy and water savings calculator
Make your event green
Environmentally friendly vehicles
Help & advice
Browse by topic
Forms and applications
Emergencies, faults and outages
Your account
How to read your meters
Energy and water management
Safety advice
Legal
Popular pages
Outages and network status
Networks standards and guidelines
Energy and water saving tips
Contact us
Call us 13 14 93
Sitemap
Sitemap
About us
Who is ActewAGL?
Our awards and achievements
Our joint venture board
Our executive team
Our green building
The Journey
About our network
Electricity network
How electricity gets to you
Electrical circuits in your home
Electricity network projects
Civic zone substation extension
Molonglo zone substation
New Eastlake zone substation
Second electricity supply
Service and installation guidelines
Supply reliability budgets
Electricity network prices
Natural gas network
How natural gas gets to you
Time to think about gas
Natural gas cooking
Natural gas heating
Natural gas hot water
Appliance manufacturers
Appliance retailers
Compressed natural gas (CNG)
CNG for transport fleets
CNG refuelling
CNG emergency procedures
CNG conversions and vehicles
Natural gas network projects
DAMS agreement
Narrabundah–Hume primary main extension
Hume–Tuggeranong Interconnection
Service standards and guidelines
Natural gas network prices 2011–12
Access arrangements
Water network
How water gets to you
Source water protection program
Water catchments
Water storage
ACT and Queanbeyan water storage data
Water treatment
Water supply and distribution
Water quality
Water quality comparison
Dishwashers and water hardness
Blue water and copper corrosion
Water network projects
Service standards and guidelines
Water Supply and Sewerage Standards
Approvals
Amendment record
Appendix A-B-C
Appendix D-E
Appendix F-G
Appendix H
Appendix I-J-K
Appendix L
Appendix M
Appendix N
Australian standards
Document history
Technical requirements for water supply
Technical requirements for sewerage
Technical requirements for sewerage
Technical document references
Revision record
Water network prices
Water abstraction charge
Wastewater network
What is wastewater
Wastewater treatment
Wastewater treatment process
Diagram of LMWQCC treatment process
Tour our water treatment plant
Treatment plant tour request form
Agri-Ash
Wastewater re-use
Watermining treatment process
North Canberra effluent re-use scheme treatment
North Canberra effluent re-use pipework
Wastewater source management in Canberra
Domestic wastewater management
Non-domestic wastewater management
Wastewater network projects
Wastewater service standards and guidelines
Wastewater network prices
Media centre and reports
Publications
Work with ActewAGL
Job vacancies and employment programs
How to apply for our jobs
Apprenticeship program
Female apprenticeship program
Graduate employment program
Work experience, traineeships and cadetships
Human resources (HR) enquiry form
Why work for ActewAGL
Working in Canberra
Supplying goods and/or services to ActewAGL
Current tenders
Compliance requirements before tendering
Requirements for consultants
Quality standards
About payment and invoicing
Contact us
Contact numbers
Forms and applications
ActewAGL Do Not Contact Register
ActewAGL stores and energy shops
Personal shopping
Compliments and complaints
Complaints handling procedure
Recognising outstanding employees
Website feedback
Products & services
Join ActewAGL
Services availability checker
Moving home or business
Moving guide
Moving to Canberra
Moving to Queanbeyan
Moving to south-east NSW
Moving checklist
Complete moving checklist
Switch to ActewAGL
Why choose ActewAGL?
View our TV commercials
Offers and prices
Promotional offers
The big switch
The big switch - application form
Bundle
ACT Residential
Terms and conditions
ACT Business
Business bundles enquiry form
NSW residential bundle
Terms and conditions
Queanbeyan bundle
Terms and conditions
Prices
Residential prices
ACT
Electricity prices
Natural gas prices
Wastewater prices
Water prices
Green energy
Feed-in-schemes
ACT feed-in tariff scheme
ActewAGL Solar Buyback scheme
Buyback and feed-in scheme FAQs
Federal incentives
NSW
Green energy prices
Feed-in-schemes
NSW Solar Bonus scheme
Federal incentives
Pricing FAQs 2011-12
Business
ACT
Electricity
Time of use rate for electricity
Natural gas
Wastewater
Water
Green energy
NSW
Green-energy
Large businesses
Your company account
Pricing FAQs 2011-12
Network prices
Energy and water services
Electricity
Electricity rebates
Electricity meters
Electricity retail prices
Natural gas
Natural gas rebates
Natural gas meters
Natural gas retail prices
Green energy
Greenchoice
Greenchoice calculator
Greenchoice FAQ
Turn your event green
Connecting green energy systems
FAQs about solar systems
Solar installation overview
Solar PV step-by-step guide
Wind power
Wind generators
Green energy contracts for large business
Water and wastewater
Water and sewerage rebates
Rebates for rainwater tanks
Water meters
Water conveyancing
Contact Water Division
Water and sewerage retail prices
Home services
Business consultancy services
Electricity
Commercial energy efficiency services
ActewAGL training
Billing and metering
Consolidate Plus
Electricity sales contracts
Quality of supply
Energy management consultancy services
Natural gas
Billing and metering
Energy audits
Natural gas infrastructure installation
Natural gas sales contracts
Water and wastewater
Water and wastewater consultancies for business
GardenSmart service
Building and renovation
Check your block
Contacts for building and renovation
For home owners – scan before you plan
Planning application form
Technical standards for professionals
ActewAGL building requirements – step by step
Steps 1–5: Site constraints
Step 6: Check your design compliance
Steps 6.2–6.11: Check your design compliance
Steps 7–8: ActewAGL building approvals
Altering a sewer manhole
Connecting small parallel generators
Temporary electricity connection
Temporary water connections
Standpipes and hydrants
Hire a standpipe
How to operate a standpipe
How to read a standpipe
Reporting a stolen standpipe
Configure a tanker for a standpipe
Community
What's on
Upcoming events
Glassworks birthday celebrations
Red Shield Appeal
Centenary of Canberra
Community switch
Recent events
Sponsorship
Apply for sponsorship
Sponsorship guidelines
Make your event green
Competitions
Junior Local Hero
Terms and conditions
Raiders guided tour
Terms and conditions
Think gas competition
Terms and conditions
Ultimate footy experience
Terms and conditions
Update details competition
Terms and conditions
Postcards from your town
2012 Postcards from your town winners
2011 Postcards from your town winners
Our staff in the community
Our staff - a culture of giving
Our staff volunteer program
Galilee school
Social media
Education and sustainability
ActewAGL Creative Spark competition
Terms and conditions
Environment
ActewAGL — accountable to you and the environment
ActewAGL's green initiatives
ActewAGL a green workplace
Our green building
The Journey
Green Grants
Environmental grants previous winners
Greenchoice
Greenchoice frequently asked questions
GreenPower
Green choices for business
Fixed-use plans for business
Percentage-based plans for business
Turn your event green
Green choices for your home
Fixed-use plans for home
Percentage-based plans for home
About Greenchoice
Green energy for vehicles
Recycled wastewater
Solar
PV systems
Domestic solar water heaters
Supporting green events
Water
ActewAGL's hydro electricity
Rainwater tanks
Rebates for rainwater tanks
Wind power
Wind generators
Water statistics and weather
Dam levels
Reservoir water levels
Water consumption and rainfall statistics
Total annual consumption and storage capacity
Canberra weather
Energy and water management
Advice on appliances
Appliance ratings
Approved dealer scheme
Appliance payment plan
Solar hot water payment plan
Cooking
Caring for electrical appliances
Caring for natural gas appliances
Heating and cooling
Hot water
Rainwater tanks
Energy advice
Tips for business
Tips for home
Water advice
Saving water
Tips for business
Tips for home
Tips for your garden
Water restrictions
Rainwater tanks
Blocked pipes
Greywater
Carbon footprint calculator
Energy and water savings calculator
Income and expenses calculator
Help & advice
Forms and applications
Emergencies, faults and outages
Electricity emergencies
Natural gas emergencies
Wastewater emergencies
Water emergencies
Outages
Your account
Manage your account with epayplus
Payment options
Direct debit
Direct debit form
Direct debit payment options
Direct debit service agreement
Rebates
ACT life support rebate
ACT water and sewerage rebate
Energy concession
NSW life support rebate
NSW medical energy rebate
Understanding your account
Financial hardship
Moving home or business
Moving to Canberra
Moving to Queanbeyan
Moving to south-east NSW
Moving checklist
Complete moving checklist
How to read your meters
Time of use rates
Energy and water management
Advice on appliances
Appliance ratings
Approved dealer scheme
Appliance payment plan
Solar hot water payment plan
Cooking
Caring for your electrical cooking appliances
Caring for natural gas appliances
Heating and cooling
Hot water
Energy advice
Tips for business
Tips for home
Winter checklist
Water advice
Saving water
Tips for business
Tips for home
Tips for your garden
Water restrictions
Rainwater tanks
Blocked pipes
Greywater
Carbon footprint calculator
Energy and water savings calculator
Income and expenses calculator
Safety advice
Preventing damage to utility networks
Underground infrastructure
Ground level infrastructure
Overhead infrastructure
Vegetation management
Plants and suitable distances from pipes
Suitable shrubs to grow near powerlines
Accredited tree surgeons
Private powerlines and poles
Electricity safety tips
Power points and power boards
Tingles and electric shocks
Safety switches
Portable electric heaters
Using electricity outdoors
Outdoor lighting
Christmas lighting
Overhead powerlines
Natural gas safety tips
Natural gas safety guidelines
Natural gas appliance safety
Staying safe around gas
Staying safe in natural disasters
Bushfires
Legal
Code of conduct
Copyright
Disclaimer
Making a claim for loss or damage
Privacy policy
Security statement
Theft and fraud
Electricity and water theft
Hoax calls
Copper cable theft
Scams
Online safety
Your rights and obligations
Other Pages
Legal
Terms and Conditions
Privacy
Security
Sitemap
In case of emergency
Your Account
Safety advice
Follow us
Further contact information
About us
Who is ActewAGL?
About our network
Media centre and reports
Publications
Work with ActewAGL
Contact us
Products & services
Join ActewAGL
Offers and prices
Energy and water services
Building and renovation
Community
What's on
Sponsorship
Competitions
Our staff in the community
Social media
Education and sustainability
Environment
ActewAGL — accountable to you and the environment
ActewAGL's green initiatives
Water statistics and weather
Energy and water management
Help & advice
Forms and applications
Emergencies, faults and outages
Your account
How to read your meters
Energy and water management
Safety advice
Legal