Electricity and natural gas networks
If your feedback relates to the electricity or natural gas networks, such as wires, poles, gas pipes, supply outages, entry to land or site restoration or a related issue, please contact:
Network Complaints and Investigations
Phone: 6293 5705
Fax: 6293 5750
Retail electricity, water and sewerage or natural gas
If your feedback relates to your electricity accounts, water and sewerage accounts, natural gas accounts or, marketing, sales calls and related topics, please contact:
Customer Liaison
Phone: 6248 3519
Fax: 6248 3865
Post: Customer Liaison, GPO Box 366, Canberra City, ACT, 2601
Water and sewerage
If your feedback relates to pipes, pipe bursts, surcharges, entry to land, site restoration or other water or sewerage network issues, or if you are uncertain where to direct your feedback, please contact:
Customer Service and Investigations
Phone: 6248 3555
Fax: 6242 1459
Should you have concerns regarding the quality of water supplied to your property please contact our Faults and Emergencies team on 13 11 93.
If your concern relates to current ACT water restrictions, please contact ACTEW Corporation Water Conservation Office on 6248 3131. For further information regarding the restrictions visit the ACTEW Corporation website.
Do Not Contact Register
If you no longer wish to be contacted by ActewAGL for Sales or Marketing purposes you can register your details with our 'ActewAGL Do Not Contact Register'. Registration can be lodged online, by calling our Customer Liaison team on 02 6248 3519, by faxing 02 6248 3865, or by emailing retail.customerliaison@actewagl.com.au. Registration is valid for 24 months.
Note: regardless of method chosen, you are required to provide identification so that your account can be updated